Technical Support Engineer Position Available in Orlando FL


Technical Support Engineer Position Available in Orlando FL

Job requirements for our open position of a Technical Support Engineer in our Orlando Florida office.

CAREER OPPORTUNITIES

 

TECHNICAL SUPPORT ENGINEER (Orlando, FL)                         Closed  
The right person is an integral part of the team, as he/she will characterize the quality of MTSI’s customer service.  This position is located at our Southeast Regional Office in Orlando, FL and will report to the CIO.

Job Responsibilities:

  • Execute client support functions for flagship products: Sage MAS 90 ERP, Sage MAS 200 ERP, Sage MAS 500 ERP, Business Management and Accounting Software in a timely manner
  • Responsible for implementation and installation of flagship products
  • Facilitate software training classes
  • Assist Sales staff with on-site needs analysis to potential clients.
  • Troubleshoots and resolves network performance problems
  • Recommend and perform software upgrades and other product add-ons
  • Maintains the company’s and client’s access infrastructure equipment, i.e. server, routers, modems, and other network related software and hardware.
  • Staying current on all new product enhancements
  • Provide superior customer service and communicating with internal/external personnel during problem situations
  • Maintain expert level industry/technical knowledge base and maintains industry relationships
  • Provide remote access technology support when necessary
  • Maintain accurate notes of technical support for reference and billing purposes

Requirements:

  • Minimum of 3 years of computer support experience
  • College degree or equivalent experience preferred
  • MCSE (Microsoft Certified Systems Engineer) certification highly desired, but not required
  • Knowledge of Sage MAS 90, MAS 200, accounting software a plus (or training provided)
  • Experience in finance or accounting a plus
  • Must have strong verbal and written communication skills with sharp attention to detail
  • Must have excellent phone skills, listening abilities, and patience
  • Must represent the company’s customer service in a responsive and professional manner

Compensation:  Benefits, a salary of $24k-$60k per year, commensurate with experience and certifications

*MTSI is an equal opportunity employer.

To apply:

Email your resume with cover letter to Human Resources at: h...@mtsisolutions.com or fax to 866-491-9545

 



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