Tele-Support Helpdesk helps to streamline your technical support and customer service objectives
Tele-Support HelpDesk is a robust stand-alone help desk solution with a built-in contact database or you have option to integrate it with the world’s most popular contact manager, ACT! by Sage (version 6-13)
Tele-Support HelpDesk (32-bit program) is for companies that take and receive calls from clients and prospects and need to resolve those calls in a fast, efficient and systematic method.
Almost all type of calls come in all the time and Tele-Support HelpDesk helps you manage all the issues in a convenient way. Tracking issues from it’s beginning to its resolution is the purpose of Tele-Support HelpDesk. Reporting tools enable you to calculate how much time you spent working on an issue according to staff, customer, product or category.
Tele-Support HelpDesk runs on your Local Area Network (LAN) or over the internet, right from your browser or any Windows desktop.
Add-ons for Tele-Support HelpDesk:
Hot Tips Publisher – provides you an invaluable knowledgebase which can be available in your website, laptop or through a USB key.
Inquiry Status Publisher – enables you to automatically upload selected information including status to your website and enables customers to inquire the status as well as other inquiries.
HelpDesk Billing for QuickBooks (US version) – the Billing for QuickBooks add-on for Tele-Support HelpDesk allows you to generate invoices, quotes or sales orders in QuickBooks 2006-2009 from “time and material” data that is created in HelpDesk.