Support
At MTSI, we offer support from experienced, highly trained technicians. Our support team is truly top notch!
Here's an overview of what we offer:
To truly support a client who is running Sage MAS 90 accounting software, it requires a dedicated team of certified consultants. At MTSI, we require our technicians to not only be certified on Sage MAS 90, but also to be Microsoft Certified Systems Engineers (MCSE). This provides our clients with a comfort level unsurpassed in our industry. This means that if your Sage MAS 90 accounting software is having issues, we can fully troubleshoot the problem, even if it is related to your hardware or network. Some other Sage MAS 90 resellers only require Sage MAS 90 certifications, which leaves them helpless when the issues are related to hardware and network problems. More info
To truly support a client who is running Sage MAS 200 accounting software, it requires a dedicated team of certified consultants. At MTSI, we require our technicians to not only be certified on Sage MAS 200, but also to be Microsoft Certified Systems Engineers (MCSE). This provides our clients with a comfort level unsurpassed in our industry. This means that if your Sage MAS 200 accounting software is having issues, we can fully troubleshoot the problem, even if it is related to your hardware or network. Some other Sage MAS 200 resellers only require Sage MAS 200 certifications, which leaves them helpless when the issues are related to hardware and network problems. More info
To truly support a client who is running Sage MAS 500 accounting software, it requires a dedicated team of certified consultants. At MTSI, we require our technicians to not only be certified on Sage MAS 500, but also to be Microsoft Certified Systems Engineers (MCSE). This provides our clients with a comfort level unsurpassed in our industry. This means that if your Sage MAS 500 accounting software is having issues, we can fully troubleshoot the problem, even if it is related to your hardware or network. Some other Sage MAS 500 resellers only require Sage MAS 500 certifications, which leaves them helpless when the issues are related to hardware and network problems. More info
Support after the sale is the most important thing to look for in a Sage BusinessWorks reseller. At MTSI, this has always been our philosophy, which has allowed us to never lose a client in over 17 years. Very few, if any other Sage BusinessWorks resellers, can say the same. More info
Having a "customer mindset" sets MTSI apart from our competitors. Although MTSI is constantly growing and becoming one of the largest ACT! by Sage resellers in the United States, we still maintain the "small company mentality" which is another reason we have never lost a client in all these years. MTSI has many ACT! by Sage support plans for our valued clients. More info
At MTSI, we require our technicians to not only be certified onJobOps CRM software, but also to be Microsoft Certified Systems Engineers (MCSE). This provides our clients with a comfort level unsurpassed in our industry. This means that if your JobOps CRM software is having issues, we can fully troubleshoot the problem, even if it is related to your hardware or network. Some other JobOps resellers only require JobOps certifications, which leaves them helpless when the issues are related to hardware and network problems. More info
We don't just support your software needs – we also handle support for computers, hardware and networks. For our clients looking for a single source to handle their computer, hardware and network needs, MTSI is a one-stop-shop allowing a single phone call to supply all your support issues. More info
MTSI offers many different support plans for our clients, including Straight Billable Time, Pre-paid Block Plans, and MRATS™ (MAS Remote Access Technology Support™). More info
We offer a wide variety of options for providing support, including Support By Phone, Support By Fax, Support By E-mail, and Support By Live Chat. More info
Have a question? Need more information? Just want to talk to a real person?
To find out more about support from MTSI , call our office at 866.848.2957. Or send us a request for information. We'll follow up with you ASAP.
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