For our clients looking for a single source to handle their computer, hardware and network needs, MTSI is a one-stop-shop allowing a single phone call to supply all your support issues.
Many clients have an internal IT department or an outside IT firm who handles their computers, hardware and network needs. If this is the case for your company, we are always happy to work with your internal IT department or outside IT firm.
At MTSI, we require our technicians to not only be certified on the products we represent, but also to be Microsoft Certified Systems Engineers (MCSE). This provides our clients with a comfort level unsurpassed in our industry. This means that if your Sage Software product is having issues, we can fully troubleshoot the problem, even if it is related to your hardware or network. Some other Sage partners only require Sage certifications, which leaves them helpless when the issues are related to hardware and network problems.
Having a “customer mindset” sets MTSI apart from our competitors. Although MTSI is constantly growing and becoming one of the largest Sage resellers in the United States, we still maintain the “small company mentality.”
At MTSI, we go to great lengths to ensure we keep up with latest technology in order to support our clients better. MTSI was one of the first Sage partners in the country to offer 100% remote support to our clients. This means thousands of dollars in savings for our clients. No waiting for a technician to arrive at your office. No paying for travel time. Just a simple click on our website, and a technician is working on your computer as if he/she was sitting right there. This is the MRATS™ (MAS Remote Access Technology Support™) program. Visit the MRATS™ page for more details.
MTSI not only handles support of Sage MAS 90 ERP, Sage 100 ERP, Sage MAS 200 ERP, and JobOps, but we also handle support for our client’s computers, hardware and network.