Support Plans

Straight Billable Time

MTSI can bill you at our normal billable rate based on any work that is done. This includes on-site support, remote support, phone support, live chat support, custom programming, custom reports, etc. Our normal hourly rate can vary based on the type of software being supported. Since we support Sage MAS 90, Sage 100, and Sage MAS 200 there are different hourly rates associated with those programs. Please contact a sales representative for current pricing based on the product you currently own.

Pre-paid Block Plans

MTSI offers substantial discounts for our clients who prepay for support hours. We have 10, 20, 40 and 80 hour blocks to choose from. The larger the block, the bigger the discount. These blocks can be used for any type of support service, as described in the paragraph above. MTSI offers substantial discounts for our clients who prepay for support hours. We have 10, 20, 40 and 80 hour blocks to choose from. The larger the block, the bigger the discount. These blocks can be used for any type of support service, as described in the paragraph above. Block plans never expire and can be used for any type of support activity such as training, support, custom crystal reports, installation, implementation, etc. The only items that block plans cannot be used for are software purchases, hardware purchases, maintenance renewals for MAS90/200 and custom programming (i.e. changing the source code of MAS90/200). Block plans are also non-refundable.

MRATS™ (MAS Remote Access Technology Support™)