Support Procedures and Options

Remote Access Support for MAS 90, MAS 200 and MAS 500

Remote access support services for MAS 90, MAS 200 and MAS 500

Support By Phone

When calling our toll-free number of 866.848.2957, simply press “2” for technical support.  We understand that you may like working with a specific technician, and you are welcome to enter the technician’s direct extension.  However, since our technicians are “in the field” from time to time, your call may not be answered right away if done this way.  By pressing 2, your call will ring at all 4 of our locations and the next available technician will be able to take your call.  MTSI uses a central server system which means the technicians at all of our locations can see information regarding your system.  If all technicians are busy, your call will be routed to our technical support voice mail system after 2 minutes.  Your call then goes into a queue that notifies all of our support staff that a call is waiting to be returned.  During your support call, the technician will give you an “Ticket ID” also known as a “Case Number.”  Please refer to thisTicket IDwhen calling back on the same problem, as this will help the next technician working on this issue for you.  Our support database is also a part of our central server system, so each technician can see the notes of previous support issues.  You will also receive an email regarding your issue from our support department.

Support By Fax

At MTSI, we have tried to make all our support options as easy as possible.  You may also fax your error messages or support requests to our toll-free number of 866.491.9545.  All faxes are first routed to our support department and then dispatched out to the next available technician.  Please include your Ticket ID on your fax if this is an ongoing issue.

Support By Email

You may also email your support questions to and the next available technician will get back to you.  As mentioned under the Support By Phone option, you are welcome to email a specific technician, however if he/she is in the field, a reply may not be possible the same day.  If your email is regarding a previously opened issue, please include the Ticket ID in the subject line of your email.

Support By Live Chat

We have been asked by many clients about the possibility of chatting “live” with a technician.  For this reason, we have created a live chat support option. 

If technicians are available online, the icon will inform you of that. If all technicians are busy, the icon will let you know that you can leave a message for the next technician. You may still click on the icon and fill out the information. A technician will get back to you as soon as possible.

If you have any other suggestions regarding how we can make your support options a better experience, please let us know.

Solutions you might need

Sage Software - MAS 90, Sage 100, MAS 200, Manufacturing, Distribution, Extended Solutions, MAS 90 for Small Business, MAS 90 Reseller, Sage 100 Reseller MAS 90 Partner,Sage 100 Partner, MAS 200 Resseller, MAS 200 Partner,

Sage Software training, Support, Price quotes


sage select partner logo
presidents circle award

We service clients in all 50 states.. Please see our Contact Us page for location information.

Blog   Blog LinkedIn   LinkedIn Profile Twitter   Twitter Myspace   MySpace Facebook   Facebook
credit card picture

Leasing Available

Email:    |    Phone:  866.848.2957   |    Fax:  866.491.9545

Offices In:

Florida: Fort Myers | Tampa | Sarasota | Miami | Orlando | West Palm Beach | Fort Lauderdale | Boca Raton | Jacksonville

Illinois:  Chicago  | Deerfield || Colorado:  Denver  | Colorado Springs || TennesseeNashville | Memphis

California: San Diego | Laguna Hills (Orange County) | Los Angeles | San Francisco | San Jose | Sacramento

Philippines: Cebu

Home    |    MAS 90    |    Sage 100    |    MAS 200    |    Solutions    |    Support    |    Training    |    Industries    |    Contact Us

MAS 90 Reseller    |    MAS 90 Partner    |    MAS 90 Training    |    MAS 90 Support
Sage 100 Reseller    |    Sage 100 Partner    |    Sage 100 Training    |    Sage 100 Support
MAS 200 Reseller    |    MAS 200 Partner    |    MAS 200 Training    |    MAS 200 Support

Send mail to webmaster with questions or comments about this web site.
Copyright © 2004-2011 Marshall Technology Solutions, Inc. Trademarks. All rights reserved. 866-848-2957

Site Map   |   Terms of use    |    Privacy Policy    |    RSS   |    Blog   |    Remote Support   |    MAS90   |    MAS200   |    Sublink   |    ROR   |    SitemapXML   | MAS 90 Software    |  MAS90 Software    |  MAS 200 Software    |  MAS200 Software    |  Sage MAS 90    | Sage MAS90    | Sage MAS 200    |  Sage MAS200    |  Sage 100    |  Sage100    |  Sage 100 Standard    |  Sage 100 Advanced    |  URL List Yahoo    | 

Cebu Restaurants   |    Cebu Bars   |    Cebu Nightlife   

Restaurants Cebu   |    Bars Cebu   |    Nightlife Cebu   |    Irish Pub Cebu   |    Chef Larry Marshall   |    Cebu Irish Pub   

Bars In Cebu   |    Restaurants In Cebu   |    Restaurants In Cebu City   |    Bars In Cebu City   |    Cebu Night Life   

Cebu City Restaurants   |    Cebu City Bars   |    Irish Pub In Cebu   |    Chef Larry   |    Night Life Cebu   

Best Bars In Cebu   |    Best Restaurants In Cebu   |    Best Restaurants In Cebu City   |    Best Bars In Cebu City   |   

Marshall's Irish Pub   |    Marshalls Irish Pub   |    Night Life In Cebu   |    Nightlife In Cebu   

Cebu Thanksgiving Dinner   |    Thanksgiving Dinner Cebu   |    Thanksgiving Dinner In Cebu   |    Cebu Wine Bar   |   

Wine Bar Cebu   |    Wine Bar In Cebu   |    Cebu Bistro   |    Bistro Cebu   

Bistro In Cebu   |    Cebu Sports Bar   |    Sports Bar Cebu   |    Sports Bar In Cebu   |   

Cebu Restobar   |    Restobar Cebu   |    Restobar In Cebu   |    Resto Bar Cebu   

Saint Patrick's Day Cebu   |    St. Paddy's Day Cebu   |    St. Patty's Day Cebu   |    St. Patrick's Day Cebu   |   

MAS90 Reseller    |    MAS90 Partner    |    MAS90 Training    |    MAS90 Support
MAS200 Reseller    |    MAS200 Partner    |    MAS200 Training    |    MAS200 Support

MAS 90on  MAS 200on  Sage 100on  MTSI Denveron  MTSI Orlandoon

MTSI Chicagoon  MTSI Corporateon